Refund policy

We want you to be happy with your purchase. If you have any issues with your order, please contact us and we will do our best to help.

Change of Mind Returns
We accept change-of-mind returns within 30 days of delivery. Items must be unused, in their original condition and, where applicable, in their original packaging.

Customers are responsible for return postage for change-of-mind returns. Original shipping fees are non-refundable.

Damaged or Faulty Items
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and clear photos or videos of the item.

Depending on the issue, we may offer a replacement, partial refund or full refund.

Squishy & Sensory Products
Please note that some squishy and sensory products may have small air holes, injection points, slight bubbles, minor surface marks or small variations in colour, shape and texture caused by the manufacturing process. These minor variations are generally not considered product faults.

Product colours may also appear slightly different due to lighting, photography and screen settings.

Return Conditions
Returned items must be securely packaged to prevent damage during transit. We reserve the right to refuse change-of-mind returns where products have been used, damaged or are not returned in their original condition.

Refunds
Once we receive and inspect your return, approved refunds will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law. Where a product has a major problem, customers may be entitled to a refund or replacement as required by law.

Contact Us
If you have any questions about a return or refund, please contact us through our website or email us with your order number.