Shipping policy

Shipping Policy

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, sales events or public holidays, processing times may be slightly longer.

2. Shipping Within Australia

We ship orders from Australia using Australia Post or another suitable delivery service.

Our standard shipping options are:

- Standard Shipping: $12
- Express Shipping: $18
- Free Standard Shipping on orders over $150

Shipping rates and available delivery options will be displayed at checkout.

3. Estimated Delivery Times

Estimated delivery times within Australia are generally:

- Standard Shipping: approximately 2–5 business days after dispatch
- Express Shipping: usually faster than standard delivery, depending on the destination

Delivery times are estimates only and are not guaranteed.

Regional and remote areas may take longer.

4. Tracking

Tracking information will be provided where available once your order has been dispatched.

Please allow some time for tracking information to update after your parcel has been lodged with the carrier.

5. Delivery Delays

Once an order has been dispatched, delivery times are managed by the shipping carrier.

We are not responsible for delays caused by circumstances outside our reasonable control, including:

- Postal or courier delays
- Severe weather
- Public holidays
- Peak shopping periods
- Incorrect or incomplete delivery addresses
- Other transportation disruptions

We will assist customers where reasonably possible if a parcel experiences an unusual delay.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please contact us as soon as possible if you notice an error in your shipping address.

If the order has already been dispatched, we may not be able to change or redirect the parcel.

Additional shipping charges may apply if a parcel is returned to us due to an incorrect or incomplete address.

7. Returned Parcels

If a parcel is returned to us due to an incorrect address, failure to collect, unsuccessful delivery or another reason outside our control, the customer may be required to pay additional postage before the order is resent.

If a refund is requested instead, original shipping fees may not be refundable unless required by Australian Consumer Law.

8. Lost or Damaged Parcels

If your parcel appears to be lost or arrives damaged, please contact us with your order number and any relevant photos or information.

We will assist with the carrier enquiry and provide an appropriate solution where applicable.

9. International Shipping

International shipping availability, rates and delivery times will be shown at checkout where applicable.

Customers are responsible for any customs duties, import taxes or other charges that may apply in the destination country, unless otherwise stated.

10. Contact Us

If you have any questions about your delivery or tracking information, please contact us through the contact details provided on our website.