Terms of service
Terms of Service
1. Overview
This website is operated by our store. Throughout the site, the terms “we”, “us” and “our” refer to the store.
By visiting our website and/or purchasing products from us, you agree to be bound by these Terms of Service. Please read these Terms carefully before using our website or placing an order.
2. Online Store Terms
You may not use our products or website for any illegal or unauthorised purpose.
You must not transmit viruses, malicious code or any material that may damage or interfere with the operation of this website.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, sizes, colours and other information are accurate.
However, actual colours and appearance may vary slightly due to lighting, photography, screen settings and manufacturing differences.
Minor variations in colour, shape, texture or finish may occur between individual products.
Product availability may change without notice.
4. Prices
All prices are displayed in Australian Dollars (AUD) unless otherwise stated.
Prices may be changed at any time without notice.
If an obvious pricing or listing error occurs, we reserve the right to correct the error and contact the customer before processing the order.
5. Orders
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Incorrect pricing or product information has been displayed
- Payment has not been successfully completed
- Fraudulent or unauthorised activity is suspected
- The delivery address cannot be serviced
If an order is cancelled after payment has been received, the applicable payment will be refunded.
6. Payment
Payment must be made using one of the payment methods available at checkout.
Customers are responsible for providing accurate billing, contact and delivery information.
7. Shipping
Orders are shipped according to the shipping options available at checkout.
Estimated delivery times are provided as a guide only and may be affected by courier delays, public holidays, weather conditions or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
8. Returns and Refunds
Returns, refunds, replacements and exchanges are handled in accordance with our Returns & Refund Policy and applicable Australian Consumer Law.
Nothing in these Terms excludes or limits any consumer rights that cannot legally be excluded.
9. Product Use and Safety
Customers are responsible for following all product instructions, warnings and age recommendations.
Products sold as toys or sensory products are not food and must not be eaten unless specifically stated otherwise.
Adult supervision is recommended where appropriate.
10. Intellectual Property
All content on this website, including text, images, graphics, logos and product descriptions, is owned by us or used with permission unless otherwise stated.
Website content may not be copied, reproduced or commercially used without permission.
11. Third-Party Services
Our website may use third-party services, including payment providers, delivery companies and other platforms.
We are not responsible for third-party websites, services or delays outside our reasonable control.
12. Limitation of Liability
To the maximum extent permitted by law, we are not responsible for indirect or consequential losses arising from the use of our website or products.
Nothing in these Terms limits any rights or remedies available under Australian Consumer Law.
13. Privacy
Personal information is handled in accordance with our Privacy Policy.
14. Changes to These Terms
We may update these Terms of Service from time to time.
The latest version will be published on our website.
15. Governing Law
These Terms are governed by the laws of Australia and, where applicable, the laws of Victoria.
16. Contact
If you have any questions about these Terms of Service, please contact us using the contact information provided on our website.